Policies
International Shipping and customs
It is the buyer’s responsibility to know and understand the customs laws regarding the country of delivery. Grim Garage does not charge tax on International orders. Any customs fees that are charged by the country of delivery are the responsibility of the buyer. If you refuse your package or the package is returned to the sender, you are responsible for the original shipping charges as well as any customs fees or taxes that are incurred. If the package is undeliverable and returned to Grim Garage, the shipping and return shipping total charges will be deducted from your merchandise payment. In the instance that the price to return the merchandise exceeds the total amount of the merchandise including shipping costs, the package will be abandoned and you will not be refunded. Grim Garage will not be held responsible for any packages that are deemed abandoned or disposed of by the mail carrier under any circumstance.
Grim Garage has no control over the time the shipment spends in transit. There will not be any refunds on international shipping costs. Please know that tracking packages after they have entered customs can sometimes be difficult. Please note that Grim Garage has no control over the timing of shipments and may spend on Customs Inspection. When the customer chooses UPS as a courier for international orders, please know that UPS may be the broker agent charging customs fees. These fees may be charged at the time of delivery, customs fees are separate and have nothing to do with any shipping charges. If the customer refuses to pay such customs charges, the shipment will be returned to the sender and the customer will be responsible for second shipment charges if they opt for a re-delivery. Please note that the receiver is responsible for covering the customs fees based on the country of delivery regulations.
Return POlicy
We want to make this easy for you and hope you’ll shop with us again, so please follow the steps below:
- Ensure that you return the item(s) with all original packaging in intact condition.
- Please do not return or attempt to return any item in a condition you would not wish to receive yourself.
- You are responsible for return shipping costs unless the return is due to our error (e.g., incorrect or defective item).
Once we receive your return, we’ll process it within 7 business days. If approved, a refund will be issued to your original payment method within 1–5 business days. We’ll notify you via email when your refund is processed. Please note that we’re unable to refund duties, taxes, or original shipping charges.
IMPORTANT: Any returns that do not meet the guidelines above will be returned to the shipment address listed on the label at the customer’s expense. Please adhere to the guidelines so that we can make this as smooth for you as possible.
INITIATE your return
Once you have reviewed our returns policy above and have determined that you are eligible, please email us at sales@grim-garage.com to initiate your return.
IMPORTANT: Any returns that do not meet the guidelines above will be returned to the shipment address listed on the label at the customer’s expense. Please adhere to the guidelines so that we can make this as smooth for you as possible.
Installation policies
Grim Garage is not liable for any damages caused by installation of any product and the customer is solely responsible for the decision made to modify their equipment.
instructions
For all installation videos please head to our YouTube channel: https://www.youtube.com/@GrimGarageOfficial